Terms and Conditions


1. Introduction

This website is operated by Reliance Label Solutions, Inc. The terms “we”, “us”, and “our” refer to Reliance Label Solutions, Inc. The use of our website is subject to the following terms and conditions of use, as amended from time to time (the “Terms”). The Terms are to be read together by you with any terms, conditions or disclaimers provided in the pages of our website. Please review the Terms carefully. The Terms apply to all users of our website, including without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content. If you access and use this website, you accept and agree to be bound by and comply with the Terms and our Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are not authorized to access our website, use any of our website’s services or place an order on our website.

2. Use of our Website

You agree to use our website for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any intellectual property or privacy law. By agreeing to the Terms, you represent and warrant that you are at least the age of majority in your state of residence and are legally capable of entering into a binding contract.

You agree to not use our website to conduct any activity that would constitute a civil or criminal offense or violate any law. You agree not to attempt to interfere with our website’s network or security features or to gain unauthorized access to our systems. You further agree that nothing you input to our website will contain any malware or computer virus that could affect our website’s operations.

You agree to provide us with accurate personal information, such as your email address, mailing address and other contact details in order to complete your order or contact you as needed. You agree to promptly update your account and information. You authorize us to collect and use this information to contact you in accordance with our Privacy Policy.

3. General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website. You agree to review the Terms regularly and your continued access or use of our website will mean that you agree to any changes.

You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or product offered through our website.

4. Products or Services

All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction.

Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in US dollars.

We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders that appear to be placed by distributors or resellers. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities.

We do not guarantee the accuracy of the exact color or design of the products on our website. We have made efforts to ensure the color and design of our products is displayed as accurately as possible on our website.

5. Links to Third-Party Websites

Links from or to websites outside our website are meant for convenience only. We do not review, endorse, approve or control, and are not responsible for any sites linked from or to our website, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and we will not be responsible or liable for any damages inconnection with linking. Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

6. Use Comments, Feedback, and Other Submissions  

You acknowledge that you are responsible for the information, profiles, opinions, messages, comments, and any other content (collectively, the “Content”) that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the Content, including but limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership.

You agree that any Content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under no obligation to maintain any Content in confidence, to pay compensation for any Content or to respond to any Content.

You agree that you will not post, distribute or share any Content on our website that is protected by copyright, trademark, patent or any other proprietary right without the express consent of the owner of such proprietary right. You further agree that your Content will not be unlawful, abusive or obscene nor will it contain any malware or computer virus that could affect our website’s operations. You will be solely liable for any Content that you make and its accuracy. We have no responsibility and assume no liability for any Content posted by you or any third-party.

We reserve the right to terminate your ability to post on our website and to remove and/or delete any Content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your Content.

7. Errors and Omissions

Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.

We do not undertake to update, modify or clarify information on our website, except as required by law.

8. Disclaimer and Limitation of Liability

You assume all responsibility and risk with respect to your use of our website,which is provided “as is” without warranties, representations or conditions of any kind, either express or implied, with regard to information accessed from or via our website, including without limitation, all content and materials, and functions and services provided on our website, all of which are provided without warranty of any kind, including but not limited to warranties concerning the availability, accuracy, completeness or usefulness of content or information, uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. We do not warrant that our website or its functioning or the content and material of the services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our websites or the servers that make our website available are free of viruses or other harmful components.

The use of our website is at your sole risk and you assume full responsibility for any costs associated with your use of our website. We will not be liable for any damages of any kind related to the use of our website.

In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our website or the content or material or functionality through our website, even if we are advised of the possibility of such damages.

Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.

9. Indemnification

You agree to defend and indemnify us, and hold us and our affiliates harmless, and our and their respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with your use of our website, your violation of the Terms, or the posting or transmission of any materials on or through the website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights.

10. Warranty and Return Policy

Most products purchased through The Reliance Store may be returned within 60 days of purchase date subject to a 20% restocking fee and must have prior authorization. Software and custom labels are not returnable.  Reliance Label Solutions will pay the return shipping cost and not charge a restocking fee if the return is a result of our error.

Any alteration of a product's serial number automatically voids the return policy stated above.  Products that are returned with an altered or damaged serial number will be refused and returned to you at your cost.

All label products and Vision Software purchased through The Reliance Store are covered by the Reliance Label Solutions limited warranty for a period of one year from date of purchase.  Our label products are warranted to be free from defects  If we have furnished you with a defective product we will replace it or refund the purchase price if you return the product to us with a prior authorization.  No returned goods will be accepted without permission from us. This warranty is exclusive and in lieu of all other warranties, express or implied, including any warranty as to fitness.

All warranties for software (other than Vision software), printers and printer consumables are covered by the manufacturer of the product. Information regarding these warranties should be found on the manufacturer's website

11. Sales Tax

All purchases through The Reliance Store are subject to sales tax unless a Sales Tax Exemption Certificate is provided to Reliance Label Solutions, Inc. In order to maintain a record of an Exemption Certificate, a customer purchasing products through The Reliance Store must register to create an account. Guests will not be allowed to provide an Exemption Certificate. The amount of sales tax charged depends on many factors including the type of item purchased and the destination of the shipment (state and local).  Tax is generally calculated on the total selling price of each individual item including freight (based on state and local requirements).

12. Partial Orders/Backorder

The Reliance Store strives to keep all catalog items in stock. However, a backorder is automatically created when the customer's request exceeds our inventory.  In the event an item is backordered:

- Backordered items will be reserved against our incoming stock on a first-come first-serve basis. 

- All backordered items will ship Standard Ground UPS service only

- If an order has one or more items on backorder, Reliance will split the shipment and have all in-stock items shipped immediately.  Reliance will charge shipping on the entire merchandise total including the shipping cost for the item(s) on backorder.  When a backordered item ships, the customer will only be charged for the item (plus tax if applicable).

13. Checking Out

A customer has the choice to check out as a Guest or register for an account for label products and printer consumables. Due to the requirements of warranty registration and system variables, a customer must order printers and software by contacting Reliance Label Solutions at 1-888-568-6035. 

14. Shipping

Products that are shipping to international locations other than Canada and Mexico are required to be ordered by calling (800) 656-9476 or emailing [email protected].

Shipping costs are calculated based on the weight of the products to be shipped, the location of the delivery destination and the freight service selected at checkout  Shipments can be tracked based on the tracking number that will be provided on the shipment notification that will be emailed to you at the time of shipment. Time of transit will depend on freight service selected and location of delivery.  

All delivered products should be inspected for freight damage immediately upon receipt.  In the event that your product is (or appears to be) damaged, contact the freight company to file a claim.  Do not contact Reliance Label Solutions regarding freight damage.  All products are shipped FOB Shipping Point and therefore Reliance Label Solutions is not responsible for damaged freight or claim preparation.  

15. Entire Agreement

The Terms and any documents expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of the Terms and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. Both you and we acknowledge that, in entering into these Terms, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms, except as expressly stated in the Terms.

16. Waiver, Severability, and Headings

Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing. If any of the provisions of the Terms are determined by any competent authority to be invalid, unlawful or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law. Any headings and titles herein are for convenience only.

17. Governing Law

Any disputes arising out of or relating to the Terms, the Privacy Policy, use of our website, or our products or services offered on our website will be resolved in accordance with the laws of the State of Kansas without regard to its conflict of law rules.  Any disputes, actions or proceedings relating to the Terms or your access to or use of our website must be brought before the courts of the State of Kansas in the City of Paola, Kansas and you irrevocably consent to the exclusive jurisdiction of such courts.

18. Questions or Concerns

Please send all questions, comments and feedback to us at [email protected] or call us at (800) 656-9476.